Privacy Policy

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

Personal information is information that can identify you as an individual. This includes:

• Contact Details: Name, email address, phone number, and mailing address.
• Booking Information: Details related to your travel preferences, accommodations, and payment information.
• Communication Records: Information shared through inquiries, feedback, or direct communications with us.

1.2 Non-Personal Information

We also collect non-personal information, such as:

• Device Information: IP address, browser type, device type, and operating system.
• Usage Data: Information about how you interact with our website, including pages visited, links clicked, and browsing time.
• Cookies: Small data files used to track your activity on our website. For more details, see our Cookies Policy below.

2. How We Use Your Information

We use the collected information for internal purposes only, to:

• Process Bookings: Confirm reservations, provide travel itineraries, and deliver services.
• Enhance Services: Improve our offerings based on feedback, customize experiences, and conduct internal analysis.
• Communicate: Send confirmations, service updates, promotional offers, and customer surveys.
• Marketing Purposes: Provide relevant information about Vista Chase tours and exclusive deals. You may opt out of promotional communications at any time.

We do not sell or disclose any personal information to third parties for their own marketing purposes.

3. Sharing of Information

We may share your information only in the following instances:

• Service Providers: Trusted third-party providers who assist in booking processes, payment processing, and related services. These providers are obligated to handle your information securely and confidentially.
• Legal Requirements: When required by law or for lawful government requests, we may disclose information.

4. Data Security and Retention

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our data protection practices include encryption, secure servers, and access restrictions.

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.

5. Customer Rights

Under Alberta’s privacy laws, you have the following rights:

• Access Your Information: Request access to your personal data.
• Correct Information: Update or correct any inaccurate personal information.
• Delete Information: Request deletion of certain information, subject to legal limitations.
• Withdraw Consent: Opt out of communications or restrict specific data usage.

To exercise any of these rights, please contact us at [Insert Email Address].

6. Use of AI Technology

We may use AI-driven tools to enhance customer experience by personalizing services or analyzing customer feedback for service improvement. We adhere to strict ethical practices and ensure that AI tools comply with data protection regulations.

7. Cookies Policy

Our website uses cookies to:

• Track your website activity for analytics purposes.
• Customize and improve your browsing experience.

You can control cookie preferences through your browser settings. Note that some functionalities may be affected if cookies are disabled.

8. External Links

Our website may contain links to third-party websites. Vista Chase is not responsible for the content or privacy practices of these websites, and we encourage you to review their privacy policies.

9. Privacy Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on our website, and we encourage you to review the policy regularly.

10. Contact Us

For questions about this Privacy Policy, data practices, or to exercise your privacy rights, please contact us at:

Vista Chase Support

Email: support@vistachase.com

Phone: +1 825-734-9456