General Terms and Conditions
These Terms and Conditions outline the general rules and expectations for customers booking and participating in Vista Chase tours and services. By booking with us, you agree to abide by these terms.
- Scope of Services
- Vista Chase provides private and shared travel experiences, including multi-day tours, customized itineraries, and transport services in Alberta and surrounding national parks.
- Specific inclusions for each tour are detailed in individual itineraries or package descriptions provided at the time of booking.
- Customer Responsibilities
- Punctuality: Customers must adhere to the agreed-upon pickup times and locations. Delays may result in reduced tour durations or cancellations without a refund.
- Personal Belongings: Customers are responsible for safeguarding their personal belongings. Vista Chase is not liable for lost, stolen, or damaged items during the tour.
- Health & Fitness: It is the customer’s responsibility to ensure they are physically fit for the activities included in the tour. Any health concerns must be disclosed during booking.
- Conduct: Customers are expected to act respectfully towards guides, other participants, and the environment. Vista Chase reserves the right to refuse service to customers behaving inappropriately, without a refund.
- Changes to Itineraries
- Flexibility: While we strive to adhere to planned itineraries, changes may occur due to weather, road closures, or other unforeseen circumstances.
- Substitutions: If a scheduled activity or attraction becomes unavailable, Vista Chase will make reasonable substitutions or provide alternatives.
- Liability and Safety
- Adventure Activities: Certain tours may involve activities with inherent risks (e.g., hiking, wildlife viewing, water-based activities). Participation is at the customer’s own risk, and waiver forms may be required.
- Wildlife Encounters: Customers must follow the guide’s instructions during wildlife encounters and maintain safe distances. Vista Chase is not liable for injuries resulting from failure to follow safety guidelines.
- Insurance: Vista Chase strongly recommends customers have personal travel insurance covering medical emergencies, cancellations, and property loss.
- Third-Party Services
- Partner Activities: Some experiences (e.g., gondola rides, ice explorers, cruises) are provided by third-party operators. Vista Chase acts as a facilitator and is not liable for third-party actions, delays, or cancellations.
- Third-Party Policies: Customers are subject to the terms and conditions of third-party service providers.
- Force Majeure
- Vista Chase is not liable for delays, cancellations, or service disruptions caused by events beyond our control, such as extreme weather, natural disasters, strikes, or government restrictions.
- Environmental Stewardship
- Customers are expected to adhere to Leave No Trace principles during tours to minimize environmental impact.
- Vista Chase supports sustainable tourism practices and encourages customers to follow park rules and regulations.
- Waiver Clause
- Customers participating in high-risk activities (e.g., hiking, water sports) may be required to sign a waiver form, releasing Vista Chase from liability for injuries or damages incurred during these activities.
- Photography and Media
- By participating in Vista Chase tours, customers agree that photographs or videos taken during the experience may be used for promotional purposes unless explicitly requested otherwise.
- Customers may share their experiences on social media but must refrain from misrepresenting Vista Chase services.
- Governing Law
- These Terms and Conditions are governed by the laws of the Province of Alberta, Canada. Any disputes will be resolved under Alberta jurisdiction.
- Amendments
- Vista Chase reserves the right to amend these Terms and Conditions at any time. Updated versions will be published on our website and are effective immediately upon posting.
Contact Information:
If you have any questions regarding these Terms and Conditions, please contact us:
Email: support@vistachase.com
Phone: +1 825-734-9456